Your Pathway to ACC Approval

“I was lucky enough to be given Chloe’s name and contact via a friend who was declined shoulder surgery by ACC as a direct result of an accident. I called Harland & Associates and talked through my case; it was the best decision I made. The level of service and professionalism I received from Chloe was outstanding. Her in-depth knowledge of the Health and Safety At Work Act and ACC’s policies and procedures assured me I was in the right hands. My ACC claim was historic from 1988 the request for further surgery was declined in 2020.
Chloe’s management of my case resulted in the decision by ACC being reversed and the surgery request being accepted.

I would not have been able to navigate the process without Chloe!”

“The team at Harland and Associates supported us at a time of great stress, pain and frustration We were close to giving up when my daughters surgeon recommended them. A long battle with ACC resulted in the perfect outcome. My daughter received full cover for her double disc replacement. Without this surgery all our lives would be very different today. There are no words for this life changing surgery…. Forever grateful for Chloe’s guidance through the experience.”

“Chloe made a stressful situation so much easier. Her organisation and attention to detail filled me with confidence and ensured I went into the process fully prepared. I have actually recommended Chloe’s services to a close friend who needed support, so wouldn’t hesitate to do so again.”

“I had the pleasure of using the professional services of Chloe for a rather difficult position I was in concerning some dealings with ACC Harland & Associates (Chloe) were highly recommended to me to assist with my claim for a shoulder reconstruction of which ACC had rejected on numerous occasions Armed with all the facts pertaining to my case Chloe swung into action with such professionalism that ACC soon had an about turn and the judicator soon ruled in our favour After my shoulder reconstruction I’m back at work happily contributing to society once again, hopefully for another twenty odd years.”

“Dear Chloe, I have deliberately put off writing to you for a couple of days for fear of coming across over the top or too emotionally driven before now. ☺️

I was absolutely elated to the point of tears when Monique rang and told me the news and yet was also in a state of almost unbelief/shock that you had so skilfully accomplished so much in such a short space of time. I am still stunned at their having been put in such a position by yourself as to have no other avenue but to renege on their previous assessment!

I know for sure any negotiating that I would have endeavoured to launch in to on my own behalf would have been very short lived and 100% unsuccessful, leaving me with no option but to follow the route of the public health system instead, their first appointment for me being 8 months away just for the initial consultation. I am deeply appreciative and thankful Chloe, for your willingness to take up my case in the first place and then so effectively relieving me of every burden associated with this challenge. I hate to think where we would be today without your commitment and hard work throughout all of this. My relief is difficult to accurately explain and my gratitude deeply heartfelt.”

“Harland & Associates provided me with first class representation. They were thorough and kept me in the loop throughout the process.  I would not hesitate to recommend them.”

“Chloe did such an amazing job representing me, she walked me though every step and decoded all the technical words so I had clear understanding. I had the best possible out come, I tribute our susses to Chloe’s dedication and drive. It was an absolute pleasure to work with Harland & Associate.”

“I engaged Chloe of Harland and Associates after a trauma related injury was, in my mind, wrongfully and unjustly rejected by ACC.

Chloe communicated with me and had a clear, concise understanding of the processes and importantly the rights of a claimant in my situation.  This gave me confidence in her ability to get the claim across the line, with a date set for a hearing in a fairly short timeframe.

Subsequent to this I was very luckily engaged in the public health system via my strongly preferred orthopaedic surgeon and was therefore able to proceed this way. I was initially referred to Chloe at Harland and Associates by the same Orthopaedic practice, so their services came recommended and I’d do likewise if asked by friends or acquaintances how best to proceed.”

“I engaged Chloe Harland from Harland and associates to act on my behalf to fight a refusal to cover an operation on my knee from ACC. Not only was Chloe very easy to deal with, she gave me all the right advice and told me what to expect out of our ACC review so I was as prepared as much as I could be for my case hearing, as a client it feels pretty daunting going up against a huge corporation. Chloe wasn’t only very professional she had researched my case and had all the answers and the corresponding facts and laws that ACC come under to provide cover for their Clients, Me, Chloe had prepared the evidence and produced it in very easy to understand documents for both Me and ACC and the Reviewer to see. Chloe contacted my Surgeon to get his professional opinion after asking him specific questions based on why ACC had refused cover for my injury and was then able to provide that professional evidence in her documentation, backed up by her verbally explaining it and explaining Why I should be covered under ACCs own Rules. I knew I should have been covered but it was only that I engaged Harland and Associates  that I was able to get ACC to reverse their decision not to cover me. I can’t speak highly enough of Chloe and her attention to detail, her professionalism and her Knowledge of the ACC System, and for me Chloe was easy to deal with and I felt I could ask her anything and she was able to help me understand the process I was about to go through. I would have no hesitation in recommending Chloe and her team at Harland and Associates to anyone who needs assistance in getting a fair go from ACC after being declined cover.”

“I was lucky enough to be given Chloes name and contact via a friend who was declined shoulder surgery by ACC as a direct result of an accident.

I had myself been in this position before and was about to enter into another round of battling with ACC, realising I needed some assistance I called Chole and talked through my case with her.

It was the best decision I made, the level of service and professionalism I received from Chole was outstanding.  Chloes in-depth knowledge of the Health and Safety At Work Act and ACCs policies procedures. Assured me I was in the right hands. My ACC claim was historic from 1988 the request for further surgery was declined in 2020. Chloes management of my case resulted in the decision by ACC being reversed and the surgery request being accepted.

Using Harland and Associates to help was a great decision and I highly recommend their services to anyone who finds themselves in a difficult spot with ACC. I would not have been able to navigate the process without Chloe!”