Harland & Associates is not a big corporate law firm. We offer an initial free advice session with no obligation to continue with our services. Many of our claimants require orthopedic surgery. With surgery costs climbing, representation that could secure you cover, surgery, and entitlements may cost you as little as 4 percent of your surgery cost. Contact Chloe to discuss representation fees after receiving free advice.

We’re a company guided by ethics, providing you with years of experience and straightforward advice. Once we receive your claim file, we will read it carefully and advise if we believe you have a case to proceed with. If we foresee obstacles to getting your decision overturned, we will inform you honestly.

The review process duration varies from case to case. Some decisions can take mere weeks to overturn, while others can take up to six months. The timeline may depend on obtaining medical reports for your defence, which are subject to the availability of medical specialists. We keep you updated throughout the process. Sometimes, the saying ‘good things take time’ applies to the review process.

Once we receive your Authority to Act on your behalf, all communication with ACC goes through us. This allows you to focus on your recovery and taking care of your family while we handle the communication for you.

With ACC cover, you generally gain access to funded treatment and weekly compensation (if eligible). This can be life-changing for a claimant.

Yes, you can use private health insurance to fund your treatment (e.g., surgery) in the short term while reviewing a declined ACC decision. If successful, this ensures you have ongoing cover should your injury cause future difficulties and access to entitlements (if eligible), such as weekly compensation.

“Surely if I had a degenerative condition, I would have known about it. I didn’t have symptoms prior to my accident, so surely an accident caused my condition?”

We get this question all the time and completely sympathize with your confusion. Chloe has written a brief article addressing this for claimants on our ACC news page.

You only have one opportunity to review a claim decision. We believe most claimants want to ensure they present the best possible case. While representing yourself is possible, “you don’t know what you don’t know.” Most claimants who’ve had a claim declined believe they need to prove they had an accident causing injury. This is almost never the case. Proving causation with medical and legal evidence is required by ACC legislation. The onus of responsibility lies on the claimant to prove ACC is wrong. Most of the time, ACC will not dispute that you’ve had an accident, but rather that your accident directly caused your injury. Enlisting professional representation ensures your case is backed by the necessary medical and legal expertise.